Terms of Service

These Terms of Service ("Terms") apply to your access to and use of dotdash.dev (the "Site") and the dotDash platform (the "Service"), provided by FluentData, Inc., a Delaware corporation ("FluentData", "we", "us").

Please read these Terms before accessing, browsing or otherwise using the Site or the Service.

By accessing or using either, you accept these Terms. If you do not agree to them, do not use the Site or the Service. If any part of them becomes unacceptable to you, stop using the Site and the Service.

If your organisation has signed a separate written agreement with FluentData for the Service, that agreement governs the Service and prevails over these Terms wherever the two conflict.

Changes to these Terms

We may change, modify, add to or remove parts of these Terms at any time. Please review them periodically. Continued use of the Site or the Service after a change means you accept it. Where a change materially reduces your rights in a paid subscription, we will give notice to the account's administrators before it takes effect.

Privacy

Our handling of personal information is described in the Privacy Policy. Where we process customer content on your organisation's instructions, the Data Processing Addendum applies.

Accounts and eligibility

Accounts are available to people aged 18 or over. When you register you must provide accurate, complete and current information, and keep it up to date.

You are responsible for the confidentiality of your credentials and for all activity under your account. Tell us promptly if you believe your credentials have been compromised. We strongly recommend enabling multi-factor authentication; your administrators may require it.

You are responsible for obtaining the network access, devices and services necessary to use the Site and the Service, and for any charges those incur.

Subscriptions and billing

Paid plans are described on our pricing page. Unless your organisation's written agreement says otherwise:

• Access. Accounts are provisioned by us on request. Any evaluation period, and its terms, are those stated in writing when your access is granted.
• Fees. Subscription fees are billed monthly in advance. Usage beyond a plan's included allotment is metered and billed in arrears at the rates published on the pricing page at the time the usage occurs. Exceeding an allotment does not interrupt the Service.
• Taxes. Fees are exclusive of taxes, which you are responsible for except for taxes on our net income.
• Non-payment. We may suspend the Service if fees remain unpaid after notice.
• Changes to pricing. We may change fees with at least 30 days' notice, effective at your next renewal.
• Cancellation. You may cancel at any time, effective at the end of the current billing period. Fees already incurred, including metered usage, remain payable.

Your content

You, or the organisation you belong to, retain all rights in the data, documents, prompts and other material you put into the Service ("Customer Content"). We claim no ownership of it.

You grant FluentData a limited licence to host, copy, transmit, display and process Customer Content solely to provide the Service to you, to support you when you ask, and to comply with law. That licence ends when the content is deleted.

We do not use Customer Content to train models, and neither do our model providers. Prompts and retrieved context are sent to a model provider only to generate your own response.

You are responsible for Customer Content, including having the rights and any necessary consents to put it into the Service, and for the lawfulness of the sources you connect.

Acceptable use

You may use the Site and the Service only for lawful purposes. You must not:

• upload or distribute material that is unlawful, defamatory, obscene, abusive, harassing, threatening, or that infringes anyone's intellectual property, privacy or publicity rights;
• upload viruses, worms or other harmful code;
• make false or misleading statements, or impersonate anyone;
• attempt to gain unauthorised access to the Service, other customers' data, or the underlying infrastructure; probe, scan or test its vulnerability without our written permission; or interfere with its operation;
• reverse engineer, decompile or attempt to derive the source code of the Service, except to the extent that restriction is unenforceable under applicable law;
• resell, sublicense or provide the Service to third parties except as expressly permitted;
• use the Service to build a competing product, or to benchmark it for publication without our written consent;
• use automated means to extract data at a volume or rate that degrades the Service for others; or
• use the Service to make decisions about individuals that require human review under applicable law without providing that review.

You are responsible for the output your agents and workflows produce, and for reviewing that output before acting on it where the consequences matter. Generative models can be wrong.

Intellectual property

The Site, the Service and everything in them other than Customer Content — including software, text, graphics, trademarks, trade names, service marks and logos (the "Content") — belong to FluentData or its licensors, and are protected by United States copyright and trademark law, international conventions and other intellectual property laws. Some marks and logos shown are owned by third parties.

Nothing here grants you any licence or right to use the Site, the Service or the Content by implication, estoppel or otherwise, without our prior written permission or that of the relevant owner.

Subject to your compliance with these Terms, you may view the Content and make and print a single copy for your own lawful, personal, non-commercial use, provided you keep all copyright, trademark and other notices intact and do not modify it.

You may link to the Site. We do not permit links or other use that suggests we promote or endorse a third party's causes, ideas, campaigns, sites, products or services; that copies, displays or disseminates the Content without our written consent; or that is made by a party engaging in conduct prohibited above. We may withdraw permission for any link at any time.

Feedback

If you send us suggestions about the Service, we may use them without restriction or obligation to you. This does not give us any rights in your Customer Content or confidential information.

Third-party integrations

The Service can connect to third-party systems you choose — cloud platforms, databases, messaging channels, business applications. Those systems are governed by their own terms, and their availability, accuracy and security are outside our control. You are responsible for the credentials you supply and the scopes you grant. We are not liable for a third-party system's acts, omissions or unavailability.

Notices of infringement

If you believe content on the Site or in the Service infringes an intellectual property right you own or are responsible for enforcing, write to Data Protection Office, FluentData, Inc., 14681 Biscayne Blvd, # 115, North Miami Beach, Florida 33181, United States of America, or email info@fluentdata.ai, with:

1. identification of the work or right claimed to be infringed;
2. identification of the allegedly infringing material and where it is;
3. your name, address, daytime telephone number and email address;
4. a statement of your good-faith belief that the use is not authorised by the owner, its agent or the law;
5. a statement that the information in the notice is accurate and, under penalty of perjury, that you are authorised to act for the owner; and
6. your signature or that of a person authorised to act for the owner.

We will remove material that infringes under United States law on receipt of a conforming notice. United States law provides significant penalties for submitting such a statement falsely. Repeat infringers will be barred from making further submissions.

No endorsement of user content

We do not endorse and are not responsible for the accuracy or reliability of content posted or distributed through the Service by any customer, user or third party, and we disclaim liability related to it. Any reliance on it is at your own risk.

The Site may link to sites owned and operated by third parties. We are not responsible for their availability, content or software. Contact those sites' operators with any concerns.

Availability, suspension and termination

We aim to keep the Service available but do not guarantee uninterrupted access. We may modify, suspend or discontinue parts of the Site or the Service, and we may perform maintenance that makes it temporarily unavailable.

We may restrict, suspend or terminate your access, with notice where practicable, if you breach these Terms, if your use threatens the security or integrity of the Service or other customers, or if we are required to by law.

On termination, your right to use the Service ends. You may export your Customer Content before termination takes effect; afterwards it is deleted as described in the Data Processing Addendum.

Disclaimer of warranties

Except as expressly stated in a written agreement signed by FluentData, the Site and the Service are provided "as is" and "as available", without warranty of any kind, express or implied, including without limitation any implied warranty of title, merchantability, fitness for a particular purpose or non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that defects will be corrected, or that output generated by a model will be accurate or suitable for your purpose.

Limitation of liability

To the maximum extent permitted by law, FluentData and its affiliates, officers, directors, employees and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data or goodwill, arising out of or relating to your use of the Site or the Service, even if we have been advised of the possibility.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms will not exceed the greater of the amounts your organisation paid us for the Service in the twelve months before the event giving rise to the liability, or one hundred United States dollars.

Some jurisdictions do not allow the exclusion of implied warranties or the limitation of liability for incidental or consequential damages, so some of the above may not apply to you.

Indemnification

You agree to indemnify, defend and hold harmless FluentData and its predecessors, successors, parents, subsidiaries, affiliates, and past and present officers, directors, shareholders, investors, employees, agents, attorneys, representatives and licensors from and against any liability, losses, costs and expenses, including reasonable attorneys' fees, arising out of your use of the Site or the Service, your Customer Content, or your breach of these Terms or of the representations and warranties you make by accepting them. We may, at our own expense, assume the exclusive defence and control of any matter subject to indemnification by you, and you agree to cooperate reasonably with that defence.

Governing law

These Terms are governed by the laws of the State of Delaware, United States of America, without regard to its conflict-of-laws principles. The courts located in Delaware will have exclusive jurisdiction over any dispute arising out of or relating to them, and you consent to their personal jurisdiction and venue.

Entire agreement

These Terms, together with the Privacy Policy and, where applicable, the Data Processing Addendum and any written agreement signed by FluentData, constitute the entire agreement between the parties on this subject and supersede all previous written or oral agreements about it.

Severability and waiver

If any provision is held unenforceable, it will be limited or removed to the minimum extent necessary and the remainder will stay in force. A failure to enforce a provision is not a waiver of it, and no waiver of any breach is a waiver of any other, unless it is in writing and signed by an authorised representative of FluentData.

Assignment

You may not assign or transfer these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.

Contact us

Questions about these Terms: